Frequently Asked Questions

For more than 65 years, Project HOPE has transformed the health and well-being of people and communities around the world. We work on the front lines of the world’s health challenges, partnering hand-in-hand with communities, health care workers, and public health systems to bring urgent relief and lasting solutions.

If you are sending a gift to Project HOPE, we are grateful for your support! Fill out this form and please address your envelope to: 

Project HOPE  

Attn: Gift Processing  

1220 19th St. NW, Suite 800  

Washington, DC 20036 

Joining Project HOPE means becoming part of a global community dedicated to making a difference in health and humanitarian aid. Our team members serve worldwide, and we frequently update our job listings to reflect new opportunities aligned with our evolving program needs. Explore our current job openings and discover volunteer opportunities on our website, and follow us on LinkedIn to stay updated on new positions and our work around the world. 

Project HOPE is honored to be recognized by major independent charity evaluators with the highest ratings. 

Charity Navigator 4-Star Rating 

Project HOPE is proud to be awarded a 4-star rating from Charity Navigator, the highest possible rating from America’s largest independent charity evaluator. This accolade is a testament to our commitment to financial health, accountability, and transparency in all our efforts. 

Discover more about our 4-star rating and the specifics of our evaluation on the Project HOPE Charity Navigator profile. 

Candid’s Guidestar Platinum Rating 

Project HOPE is proud to hold a Platinum Seal of Transparency on GuideStar, the world’s largest source of information on nonprofit organizations. This top-tier rating demonstrates our commitment to transparency and accountability in all our operations and initiatives.  

Better Business Bureau Accredited Charity 

Project HOPE meets all 20 comprehensive charity accountability standards of the Better Business Bureau Wise Giving Alliance.  

Visit the Project HOPE overview on BBB website 

Project HOPE is a non-sectarian charity that provides services to people of all backgrounds and beliefs. While we are not a religious organization, we are grateful for the support of many generous donors who give based on their faith.

While we’re unable to accommodate requests from students for individual interviews or project collaborations due to the high demands on our team’s time, we invite you to utilize the wealth of information available on our website for your research. We appreciate your understanding and are grateful for your interest in our mission. 

There are many similarly named organizations across the United States that are not affiliated with Project HOPE. These include organizations focused on eviction prevention, services for people without homes, rehabilitative services, and more. We’re a global health and humanitarian organization headquartered in Washington, DC. If you are looking for services in your community, you can narrow down your Google search results by including the name of the city where you live in your search, or dial 211 for local referrals and assistance. 

Yes, Project HOPE engages in face-to-face fundraising, and you might encounter our teams in various locations in the United States. Our street fundraising program consists of dedicated and passionate professionals who are eager to discuss the impactful work of Project HOPE and offer opportunities to make a direct contribution to support our lifesaving work around the world.  

When you meet our fundraisers, here’s how you can identify them as authorized representatives of Project HOPE: 

• They will be wearing navy blue vests prominently featuring the Project HOPE logo. 
• Each fundraiser carries an identification badge with their name and photo, verifying them as a professional fundraiser employed by our partners, GiveBridge and Global Faces Direct. 
• They will be equipped with Project HOPE materials and gear. 
• They use tablets for secure electronic processing of donations. 
• They do not accept cash or check donations for security reasons. 

If you do not see your electronic gift confirmation in your email inbox, please be sure to check your spam and junk inboxes as well. If it still doesn’t appear, please contact the donor services team to confirm your email address.

If you have any inquiries about our face-to-face fundraising activities or encounter our team members, feel free to reach out for more information or to verify their identity. You can contact us at donorservices@projecthope.org or call 844-349-0188. 

The most impactful way to support Project HOPE’s continuous improvement and effectiveness is through unrestricted donations. These donations allow us to respond quickly to new health crises, invest in long-term projects, and innovate in our approaches to global health challenges.  

In addition, funding for capacity building is crucial. Some examples of capacity building include: 

• Training and supporting our staff. 
• Upgrading our technology to help us work more efficiently. 
• Building partnerships to increase our collaborative reach. 
• Enhancing strategies to generate resources, ensuring our long-term stability. 

Your unrestricted support doesn’t just address immediate health needs globally; it also strengthens our capability to deliver lasting change. 

Please click the unsubscribe link at the bottom of any email you have received from Project HOPE. If you have already deleted all Project HOPE emails, you can send an unsubscribe request to donorservices@projecthope.org.

To adjust the amount of mail you receive from us or be removed from our mailing list, please contact our Donor Services team via our website. It’s important to note that due to the advance preparation of our mailings, it may take up to 8-12 weeks for these changes to take effect. Please feel free to recycle any additional mailings you receive during this transition period. 

Additionally, the Direct Marketing Association’s DMA Choice program can help you customize the type of mail you receive from charitable organizations. You can define your mail preferences and reduce unwanted mail by registering at their website. 

For any updates or corrections to your personal information, please get in touch with our Donor Services team through our website. We’re committed to keeping your details current and secure. 

Project HOPE is recognized as tax-exempt under section 501(c)(3) of the US Internal Revenue Code, and 100% of your gift is tax-deductible to the full extent of the law. Our Federal Tax ID number or Employer Identification Number (EIN) is 53-0242962.

At Project HOPE, we deeply value the trust and contributions of our donors. Your support is pivotal in saving lives and transforming health care systems worldwide. Upholding the Association of Fundraising Professionals’ Donor Bill of Rights, we are committed to accountability and transparency. You have the right to clear information on the use of donations, access to our financial statements, and assurance of respect and confidentiality for your information as per law. 

Our Donor Services team is dedicated to promptly and honestly addressing your inquiries and assisting with donations, communication preferences, or other requests. Contact us at 1-844-349-0188 (Mon-Fri, 9:00 a.m. – 5:00 p.m. EST) or through our website for assistance. 

We’re grateful for your interest in supporting Project HOPE. For your convenience, there are several ways to donate: 

Online: The quickest and easiest method is through our website. 

Phone: To donate over the phone, please call our Donor Services team at 1-844-349-0188 (Mon-Fri, 9:00 a.m. – 5:00 p.m. EST). 

Mail: If you prefer to send a donation by mail, please download, print, and send this donation form to:  

Project HOPE  

Attn: Gift Processing  

1220 19th St. NW, Suite 800  

Washington, DC 20036 

Additional ways to donate: learn about giving through your DAF, IRA, gifts of stock, bequests, and more. 

Each method ensures that your contribution will support our lifesaving work around the world. 

HOPE Partners are our special group of donors who give monthly. Their steady and reliable support enable us to confidently carry out our mission and respond to unexpected disasters or health crises. To become a HOPE Partner, please make your monthly donation here. You can also call our Donor Services line for assistance. 

Thank you for your generosity and willingness to help more people around the world. You can change manage your monthly gift in our sustainer portal.  You can also contact our donor services team, and we will be happy to assist you.

Thank you for your continued support of Project HOPE’S crucial life-saving programs around the world. Our work would not be possible without your steady and ongoing support as a HOPE Partner. We encourage you to consider reducing the amount of your monthly gift rather cancelling your partnership all together.  

If you still wish to cancel, please contact our Donor Services team by completing this online form. You can also call our Donor Services line and we will assist you. Changes may require 2-3 business days for processing. 

At Project HOPE, we understand and appreciate your interest in directing donations toward specific programs or regions. You can designate your gift to a particular country or area where we are active. However, unrestricted contributions are essential to our organization’s work, as they allow us to allocate resources efficiently to areas of greatest need. 

To ensure we can rapidly respond to emergencies and ongoing health crises globally, 15% of designated funds support future emergency responses and our lifesaving work around the world. For more information or to discuss your donation preferences, please contact our Donor Services team.

In Fiscal Year 2022, 88% of our expended resources were spent on our programs and 12% were spent on management and fundraising costs that are necessary to our ongoing operations. These ratios change year to year, and you can always find the latest information on our Financials Page. 

If your contribution was a one-time donation, you will receive an official printed acknowledgment/tax receipt via postal mail approximately 10-14 business days from when we receive your gift. For an online donation, you will receive an email confirmation of your official acknowledgment/tax receipt that you can print at home.  

If you are a monthly donor, you will automatically receive a tax receipt for your cumulative annual contributions after the end of each calendar year (customarily during February). 

If you have not received your acknowledgement letter or tax receipt within the timeframes listed above, please contact Donor Services via our website or by calling  our Donor Services line.  

Project HOPE has benefited enormously over the years from the planned gifts made by individuals committed to Project HOPE and its important work around the world. Planned gifts ensure our ability to help people around the world and allow you to leave a legacy of support by joining our Legacy of HOPE Society. 

Project HOPE has a wide range of planned gift options for you to choose from including bequests, charitable gift annuities, and retirement assets. To learn more about the various planned giving options available, please contact our Planned Giving Office at 800-544-HOPE, or at giftplanning@projectHOPE.org. You may also visit our Planned Giving page for more information. 

Yes. Gifts of stock or securities help Project HOPE continue our critical mission. Please reach out to our Donor Services team to give a gift of stock or securities.

If you or one of your family members works for an organization with a matching gift program, you may be able to double or even triple your gift. Please search our online matching gifts database to see if your company will match your gift to Project HOPE.  

Project HOPE is happy to confirm your gift or to satisfy any other requirements your company may have. Please email us at donorservices@projecthope.org or direct all correspondence regarding your matching gift to our gift processing center at: 

Project HOPE 
Gift Processing 
1220 19th Street, NW, Suite 800 
Washington, DC 20036 

Donations are generally nonrefundable, but exceptions are made under limited circumstances. To find out how to request a refund within a 30-day window and read the terms that apply, please review our Donation Refund Policy. 

Yes, we gratefully accept donations from international supporters. All donations are processed in U.S. dollars. If you’re donating from outside the U.S., your contribution will be converted to U.S. dollars. You will receive an online receipt for your donation, and if needed, we can provide a PDF version upon request. These contributions are tax-deductible in the U.S.; however, for tax deduction eligibility in your country, please consult with a tax advisor. 

At Project HOPE, your donation has a multiplying effect. Each unrestricted dollar you donate helps us secure an extra $4 from other sources like government and institutional funds. This means your contribution multiplies in value, enabling us to expand our lifesaving work. 

Unfortunately, we are unable to accept donations of medicines, clothes, blankets, or similar items from the general public. Companies or organizations seeking to donate supplies should review our Gifts-In-Kind page to see if their offer might be a fit with our needs. 

For impactful support, we encourage monetary donations, which provide the flexibility to address the immediate and varied needs of those we serve. Your financial support can be made through our donation page. If you have items to donate, local organizations often welcome such contributions and can effectively distribute them within your community or other areas in need. 

Visit our Partnerships page to learn more about how companies and their employees can work together with us to deliver health and well-being around the world.